Refund Policy

1. SaaS Subscriptions

Starter Plan (Free): The platform offers a free-tier Starter plan with no time limit, allowing you to evaluate our services before upgrading. We do not offer trial periods on paid subscription plans.

Plan Adjustments & Upgrades (Proration Credit): When upgrading or modifying an active subscription, the unused value of your current plan is prorated by day and deducted from your new invoice. If the prorated credit exceeds the new invoice total, the excess amount is refunded directly as store credit (Credit wallet) to your account.

Queued Subscriptions: You can cancel any pending/queued subscription plan at any time before its start date. Canceling a queued plan refunds 100% of its purchase value directly to your Credit wallet.

No Cash Refunds for Active Cycles: We do not issue cash or payment gateway refunds for unused time in an already active billing cycle.

2. Hardware & Components Warranty

Warranty coverage follows the standard policy of each component's manufacturer, typically ranging from 12 to 36 months depending on the component category (control board, sensor, power supply, accessory). Specific warranty durations per SKU are stated on the warranty card or documentation included with your shipment.

Dead on Arrival (DOA): If a device is defective upon arrival or within 7 days of receipt, we will arrange a 100% replacement at no charge, no questions asked. SuperBox covers full two-way shipping costs.

In-warranty repair or replacement: Defective units within the warranty period will be repaired or replaced free of charge. SuperBox covers full two-way shipping throughout the warranty process.

Warranty void conditions: Warranty is voided when there is evidence of burnout or short-circuit caused by DC polarity reversal; direct connection of AC mains (220V) to DC signal pins; unauthorized enclosure disassembly, drilling, or hardware modifications; or visible physical damage (cracked, crushed, or bent components).

14-day return for refund: Beyond DOA cases, unused and undamaged items with intact connector seals may be returned within 14 days of receipt for a full refund.

3. Refund Processing

To request a refund for hardware returns or queued subscriptions, please send your order invoice details and justification to: [email protected]. Our support team will review and respond to your request within 5 business days.